Ugh… today just sucks. I have 3…THREE open returns on eBay. One of them I have to pay return shipping back because the buyer didn’t like the color. While that is a poor reason to return it wasn’t worth my time to call eBay. From other re-sellers perspective, calling on eBay from improper returns like that, they tend to side with the buyer in the end. The other two the customers doesn’t like the item and they will pay return shipping. I also had 1 return earlier this month so 4 returns this July. That is normally high for me but can’t do anything about it. That’s just business. This just got me curious though. What are some of my number on eBay in terms of returns?
Return Rate: 1.53% 11/719 Transactions
Return Rate Based On Condition: New 0%, Used 1.53%, New Other 10%
Return Rate Based On Price: Less Than $40 1.16% (8/689 Transactions), $40-$100 11.11% (3/27 Transactions)
Defect Rating: 0.14% 1/720 Transactions…this I received for item being out of stock.
I don’t think my return rate is that bad considering I sell clothing. Condition wise I sell mostly used so having that there isn’t a big deal. Though New other…I’m not sure what that exactly means but that’s probably my products that are considered new with defects. Now my defects isn’t on any on the condition. It’s actually me cancelling an item for being out of stock.
On my return base on price I’m actually not surprise about this. Basically my numbers mean I get the most returns quantity wise on items less than $40. Yet I get the most returns price wise on items $40-$100.
Interesting right? Now percentage based on cancellations because buyer didn’t want to pay? It’s pretty high. I looked back and counted the number of times I had to cancel because the customer didn’t want to pay and it’s almost double the amount of returns. That did shock me at first but in reality that’s still less than 5% of my overall transactions. Meaning I deal with this using a short amount of my time spent on eBay (sourcing, listing, shipping, answering customers, dealing with customers, and etc).
Tagged: customer isn't always right, Customer Service, eBay, ebay business, ebay returns, ebay seller, ebay store, making money, online business, online seller, online store, reseller, reseller life, returns, Saving money, thrift store, Thrifting