Category Archives: Running A Business

eBay Percentages Returns & Cancellations

Ugh… today just sucks. I have 3…THREE open returns on eBay. One of them I have to pay return shipping back because the buyer didn’t like the color. While that is a poor reason to return it wasn’t worth my time to call eBay. From other re-sellers perspective, calling on eBay from improper returns like that, they tend to side with the buyer in the end. The other two the customers doesn’t like the item and they will pay return shipping. I also had 1 return earlier this month so 4 returns this July. That is normally high for me but can’t do anything about it. That’s just business. This just got me curious though. What are some of my number on eBay in terms of returns?

Return Rate: 1.53%  11/719 Transactions

Return Rate Based On Condition: New 0%, Used 1.53%, New Other 10%

Return Rate Based On Price: Less Than $40 1.16% (8/689 Transactions), $40-$100 11.11% (3/27 Transactions)

Defect Rating: 0.14% 1/720 Transactions…this I received for item being out of stock.

I don’t think my return rate is that bad considering I sell clothing. Condition wise I sell mostly used so having that there isn’t a big deal. Though New other…I’m not sure what that exactly means but that’s probably my products that are considered new with defects. Now my defects isn’t on any on the condition. It’s actually me cancelling an item for being out of stock.

On my return base on price I’m actually not surprise about this. Basically my numbers mean I get the most returns quantity wise on items less than $40. Yet I get the most returns price wise on items $40-$100.

Interesting right? Now percentage based on cancellations because buyer didn’t want to pay? It’s pretty high. I looked back and counted the number of times I had to cancel because the customer didn’t want to pay and it’s almost double the amount of returns. That did shock me at first but in reality that’s still less than 5% of my overall transactions. Meaning I deal with this using a short amount of my time spent on eBay (sourcing, listing, shipping, answering customers, dealing with customers, and etc).

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I’m On Poshmark & Update On Life

I know I haven’t been active lately. Though I am more active on instagram here @maithriftsthings. So head on over there if you want to see more activities. That instagram account is more about my reseller life so if you are not interested in that, don’t head on there. Besides that, I opened a poshmark account.

I’m not really sharing my store names. I’m sorry but after finding out how awful people can be to try ruin your reputation with these online selling outlets, I’m keeping them a secret. I will be happy to answer comments though about what I do in reselling ( I only work part time hours on it). Besides there are more resellers out there who are more open with their store so using mine as a way to learn is horrible idea. Plus I still don’t know what I’m doing most of the time.

Yes I’m finally on poshmark because I keep hearing how clothing sellers should be on there. I’ve only been there a few weeks so I can’t say if I like it more than eBay. Though my experience has been positive. Sales have been slow ( it’s summer slow down everywhere) yet my sales are slow because I focus more on eBay. The sharing aspect of poshmark is still something I’m learning.

How I Typically Use Best Offer On eBay

Best Offer on eBay is always a controversial topic among resellers. Some people love it, and some people hate it with a passion. I fall between the two. I have added Best Offer for the past month on most of my listings and this is how I feel about it.

I personally like it. I changed the way I saw it. Before I saw it as a nuisance. I only added to my more expensive items ( $50+) and stuck by people messaging me offers. I decided to add it all to my listings since most of my inventory has been sitting around too long. I first told myself to not see it as an ultimatum. I think in the past, receiving low ball offers was getting to me. I started to question myself if I my items really are worth that low and perhaps I’m just not meant to be a re-seller.Yet I didn’t have to accept their offer. It really shouldn’t be a big deal because the eBay community truly is a wide range of buyers.

I get best offers everyday now since adding it to my listings. I do get the lowballers but those I just deny their offers as oppose to counter offering. Lowballers are subjective to re-sellers. I consider lowballers offering 75% off the listed price. Basically they are offering what I probably paid for at the thrift store. Which is really low. People generally send me best offers between 25% to 50% off the listed price. I accept depending on how much money I want to make that day but not at the expense of losing money. Meaning I make sure to make what I spent back. Some days I’m willing to accept low offers because those items have been sitting in the store too long and I want to make money back to buy more product.

I do counter offer for a number of reasons. Usually it’s because I know someone else will eventually pay more. I know I mentioned I counter offer $1.00 because I don’t want my item just sitting there not being paid on a timely manner ( An unpaid items case takes 5 days). I only do that if a buyer has too few feedback, or if my items is popular (more than 2 watchers). So yes I still do that weird counter-offering¬† $1.00.

I know some re-sellers hate it because buyers can be relentless in getting a good deal. That’s ok. You don’t have to sell to those buyers if you don’t want to. That’s the beauty of decline offer option X3.

 

 

Changes I’ve Made To My Ebay Store

Hello all. I’m currently listing items at the moment. I’ve made some changed to the way I do business and I already notice a difference. I’m so glad I did this. I’m able to deposit money back in to the savings. It’s the money I spent on inventory for February. I recently started finding other clothing resellers like me who are doing exceptionally well. I watch their youtube videos, and even peek at their store. I also gain a better perspective on how I should do business. Here are some changed I made.

1). Price my items lower.

I think back then I said I want my items to sell for $20.00 to make it worth my time. Well because of this I had so much dead inventory laying in my eBay room. So I priced my items lower and lowered my expectations to expect at least $10 for items.

2). List faster, Less Research.

Since I am pricing items lower, I decided I need to do less research on brands. Only quick searches for brands I’m familiar now. I am also listing faster. Instead of doing 6 items an hours, I am now doing 10-12 items an hour. Since I’m becoming better at sought after brands, I can get a feel on what will sell.

3). Do a clean out of Dead Inventory every other month.

It’s hard to donate things that don’t sell. It’s like admitting defeat. Though I look at $200 worth of donations as a $200 education. Don’t buy what I am donating. Plus it is going somewhere that can make money of it. I currently have bags of clothing ready to be donated. Most of them dead inventory, some of them clothing I came home with damages.

4). Added Best Offer.

I added Best Offer to all of my listings. I hated best offers before because people would always give me crappy offerings but I don’t even have to respond to them. Actually I love it when they make a best offer. It shows other people who are interested in it that someone else wants to buy it too. I let best offer sit around for at least a day or until it expires but I have noticed that I have more sales. Here’s a tip: I usually counter offer $1.00. I notice if I accept a best offer too quickly they take forever to pay. Sometimes they don’t even pay. By counter offering, they tend to accept it ( $1.00 isn’t that much for a counter offer) faster and my item is still open to sell to someone who will pay quicker.

For March I didn’t ramp up my thrifting and listing until the last week and I easily sold $1500.00 (This included shipping). Let’s hope April will be better loves. We can sure use a new used car.

 

Ebay: Using Social Media

I recently signed up for instagram. Here is a link to my account sexysizelarge. This instagram account is only for my eBay store. I must be under a rock because this is the only time I’m using social media to link to my store. Why Sexysizelarge ? Well I felt like I needed to niche this account to target a certain audience.

You see I sell women’s clothing on eBay and it’s been doing enough for me. I’m not the poster child for inspiration to quit your job but the income eBay brings is great for my family. My husband is the “bread & butter” so I bring the “bacon” when I can. Now sales have been down from when I started and I have myself to blame. When our son was born my time was for him. Now I’m at the point where I can focus more on eBay.

Sexysizelarge is just some of the clothing I post in sizes L or up. I’m hoping to eventually to gain more followers if I keep my account updated. Large sizes has always been my top selling category. I’m also a size large gal myself so I definitely know the feeling of disapointment when it is always sold out. Which is why I created the account to target basically MY type of audience.

eBay Selling: Vero On Baby Clothing “Onesies”

 

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I received a message today from eBay. One of my baby clothing lots has been removed because I used the term “onesies” on non Gerber items. here is the link to VERO gerber. Since I am not familiar with baby clothing listings, I immediately went back to all my listings and made sure to use the alternative.

Getting VERO messages from eBay can be stressful. Luckily I have been selling for years to understand not to take it personally and go through all your listings and make the changes. Annoying yes but it is a trademark violation. I definitely do not support any form of trademark violations so learning this was good for me.

If you know someone about to get rid of their baby clothing on eBay please pass this along so their listing doesn’t get taken down. When a listing is removed from VERO it is removed permanently. So if someone made a huge lot listing with the term “Onesies” and no Gerber products all their hard work gets deleted.

Yes I am getting rid of most of my son’s 0-6M clothing. Some may say that’s a bad choice because what happens if I have another child who is a boy? Well then I will have to buy most of their clothing again. Right now my husband are still pretty much no on another baby. I did keep some clothing. I kept his coming home from the hospital outfit , and most of his character body suits.

 

Charging Shipping On Ebay

I decided to start charging shipping on eBay. For the past few years I have been listing my items as free shipping. While it may have helped in the beginning, now I feel it doesn’t really matter for the items I’m listing. I guess if I was selling the same item as many other sellers, free shipping definitely sounds better to a buyer. I sell mostly clothing and I feel most of my customers don’t care for free shipping. If it’s the brand and the size they want, they will buy it. I’m not listing my items way less. It seems less because shipping is now separate and my items will look like a bargain. Besides I’m only charging a few bucks for clothing (more for heavier items).